We aim to get your order on its way to you the same day or at least the next business day, except if frames or 5ply cradled boards are ordered as they are made upon demand. In that case two to fourteen business days are required for the manufacture of these items.
We strive to provide the cheapest and safest method of shipping. Your location and size/weight of parcel will determine whether we use Fastway, Startrack or Australia Post. Our couriers are essentially a door-to-door service so we require your home address, not a PO Box number except in the few cases where Australia Post is the better option. (Please contact us if your prefered shipper is Australia post.) If you are not home during delivery your parcel will be left in a relatively safe spot, like on your porch partially or completely hidden from street view or behind a flower pot or shoe rack.
Even though our flat rate of $14 or $19 is usually sufficient sometimes parcels are heavy or large or need to travel to remote areas. In these cases and based on our discretion we will sometimes wear the extra cost and sometimes we will be required to charge more. We will only proceed with your order after you have agreed to the estimated extra charge. For your protection actual charge may be lower but not higher than the estimate.
All content, specifications, products, product pricing, and services described or depicted on the website are subject to change at any time without notice.